Privacy Policy

London Polished Concrete Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or contact us, how we use it, and the rights you have over it.

We are the data controller for the personal information we hold. You can reach us at Navigator House, 60 High Street, Hampton Wick, KT1 4DB, by phone on 020 7100 3887, or by email at [email protected].

What we collect

We only collect personal data that you choose to give us, or that is needed to run the website:

• Enquiry details — when you complete our contact or quote form, or email or message us, we collect your name, email address, phone number and any project information you provide (such as your address, project type and requirements).
• Technical & usage data — like most websites, we collect anonymous information about how visitors use the site (pages viewed, device and browser type, approximate location) through cookies and analytics.

How we use it

• To respond to your enquiry and prepare quotations or specifications.
• To deliver and manage projects you engage us for.
• To improve our website and understand how it is used.
• To send you information you have requested or that relates to work we are carrying out for you.

Our lawful bases for processing are your consent (which you can withdraw at any time), the performance of a contract with you, and our legitimate interests in responding to enquiries and running our business.

Cookies & analytics

We use cookies to make the site work and to measure how it is used. This includes Google Analytics, which sets cookies to help us understand visitor behaviour in an aggregated, anonymised way. You can control or block cookies through your browser settings; doing so may affect how the site functions.

Who we share it with

We do not sell your personal data. We only share it with trusted service providers who help us operate — such as our website host, email provider and Google (for analytics) — and with professional advisers or authorities where we are legally required to. Any provider acting on our behalf must keep your data secure and use it only for the purposes we specify.

How long we keep it

We keep enquiry and project information only for as long as needed to respond to you, deliver any work, and meet our legal and accounting obligations — after which it is securely deleted.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, or restrict or object to how we use it.
• Request a copy of your data in a portable format.
• Withdraw your consent at any time.

To exercise any of these rights, email us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your data properly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or on 020 7100 3887.